Contact Support

Please go to your account page select the Subscriptions tab and check that your membership subscription is showing as active.

If your subscription is current then please try logging out of your account, clearing your browser cache and then logging back in again.

If this does not fix the issue please contact us using the form below and let us know what page you are receiving this error for.

These things happen! Don't worry though, your account will not be cancelled until your payment fails 4 times.

If you pay by credit card and you know that your card details have changed then you can go to your account page select the Subscriptions tab and you should see a link to 'Update Billing Details'. Once you change your card details your payment will be processed immediately.

If you pay by PayPal please ensure that there are adequate funds in your account so that payment will go through when payment is tried again. Unfortunately there is no way to change when PayPal will attempt to take payments, or to push the payment through earlier.

Payment will automatically be tried again by our payment processors 4-5 days after a failed payment, but you will lose access to the Academy until payment is successful. We will try to collect payment 4 times after which your account will be automatically cancelled.

If your subscription is cancelled due to failed payments, you will need to sign up with a new subscription if you would like to regain access to Learntokiz.

‍Please contact us using the form below if you have any further questions about failed payments.

You can cancel your account at any time by going to your account page and selecting the Subscriptions tab. Here you will see an option to 'Cancel' next to your current subscription.Click the Cancel link, select the reason you wish to cancel and then confirm your cancellation ​and you're all done.
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You'll receive an email confirmation that cancellation was successful. (please note that once selecting a reason you will need to confirm you cancellation on the next page - if you don't do this your cancellation will not be processed)

‍Once you cancel your account you will retain access to Learntokiz until your current subscription period ends. You can of course rejoin anytime in the future!